Information for Resellers

Becoming a bookseller for Yaldah Publishing is easy, and we hope it will be the beginning of a long and mutually beneficial relationship based on our commitment to publishing quality books that sell well and that your customers will enjoy reading.

Use the information and links below to find all the information you need to establish a new account, order or return books, or contact us with further questions or comments.

Contact Information New Accounts Purchase Orders and Terms Billing Discount Schedule STOP Requests Shipping Advance Orders Pricing Return Policy Claims for Damaged Books Defective or Wrong Books Missing Orders Publications Catalog Accounts in Arrears Change Notification

Contact Information	Yaldah Publishing PO Box 18662 Saint Paul, MN 55118-0662 Tel: 651-470-3853 (Please do NOT use the telephone for orders - use e-mail instead.) Fax: 651-224-7447 E-mail for Orders/Sales: orders@yaldahpublishing.com E-mail for Customer Service: info@yaldahpublishing.com Web Address: http://www.yaldahpublishing.com Return to top

New Accounts	To establish a new account with us, please fill out our Reseller Information Sheet and return it to us by e-mail, fax, or postal mail. When filling out this form, be sure to include your Reseller Certificate Number. If you are not a current member of the American Booksellers Association or located in the Minneapolis/St. Paul metropolitan area, we will also require at least two trade references. We will set up an account for you that will automatically figure in your discount as well as put you in the tax-exempt category. Return to top

Purchase Orders and Terms	For your first couple of orders, prepayment is required. After we've established a satisfactory relationship, we may offer other terms. We are firm on this policy. You are also welcome to order books through Baker & Taylor or Ingram. If you need books for a special event or by a certain date, please allow at least three (3) weeks from your date of order so we can make sure you receive books on time. We cannot be responsible for books arriving late when we are not given enough advance notice in the order. Purchase orders are welcome but not required. We accept major credit cards, money orders, or checks. We are happy to follow any special instructions listed on the purchase order regarding shipping and billing addresses, number of copies of the invoice, and delivery date requirements. If you would like books shipped collect using your own shipping account, please let us know when you place your order. Return to top

Billing	The original invoice and remittance slip are mailed to your billing address. Return to top

Discount Schedule	Titles may be combined Bookstores: Orders of 1-4 copies: Orders of 5 or more copies: Libraries and Schools: Orders of 1-4 copies: Orders of 5-49 copies: Orders of 50+ copies: Other Organizations: Return to top	20% 35% 20% 30% 35% please e-mail us

STOP Orders (Single Title Order Plan)	Single Title Order Plan (STOP) requests receive a 20% discount on a returnable basis or a 25% discount on a non-returnable basis. All STOP requests must include payment. Return to top

Terms of Shipment	All books are shipped FOB St. Paul, MN. Please call or e-mail for a shipping quote. If your store is located in the Minneapolis/St. Paul metropolitan area, please call or e-mail us; we can probably deliver them. Note: Yaldah Publishing is not responsible for lost or damaged items shipped via air mail, media mail, or library rate. Return to top

Advance Orders	We do accept advance orders for books not yet published, starting on the pre-sale date specified for that title. Prepayment is required unless you are already on credit terms with us. If we offer a pre-publication discount on a title, it cannot be combined with the reseller discount. Please e-mail us if you have any questions about advance orders or pre-publication discounts. Return to top

Pricing	All orders are subject to acceptance and availability. Orders will be filled at prices and on terms in effect on the date of shipment. Return to top

Returns	Returns will be accepted for credit if items are received still in new (not shelfworn) condition and within 12 months of the date of purchase. In order to facilitate proper credit to your account, please follow our guidelines and process your return as detailed below: Returns will be accepted only from resellers with a valid Reseller Certificate Number on file with us. If you have not provided us with your Reseller Certificate Number, we cannot accept returns. Returned books must be in new, saleable condition, free of markings, labels, stickers, etc. Shopworn or stripped cover books, or titles damaged due to improper packing shall not be credited. Please do not attempt to return used, worn, stripped or damaged items. Credit shall not be given for Yaldah books that are more than 90 days out of print, or not purchased directly from Yaldah Publishing. If you purchased your books through a wholesaler (eg: Ingram, Baker & Taylor), or a distributor, you will need to return books to them. Books purchased on a non-returnable basis cannot be returned. No returns can be made before 90 days or after 12 months from invoice date unless prior arrangements have been made with Yaldah Publishing. Payment in full for the books must have been received before returns can be processed. Any deductions against outstanding invoices taken prior to receipt of our credit memo will be refused. All books are returned at the account's risk and expense. We reserve the right to refuse any returns that do not comply with these guidelines. Process: Permission to make returns must be obtained in advance from Yaldah Publishing. We will send our return authorization including appropriate label(s) with a return number. Shipments without our Yaldah Publishing return label will not be accepted and no credit will be issued. Multiple carton returns must be clearly numbered and labeled (1 of 2, etc.). A packing list stating date of purchase, original invoice number, quantities, titles, original discount, net price, and ISBN numbers must accompany all returns. Please allow 30 days for credit to be issued from the date your return is received by us. The address for returns is: Yaldah Publishing ATTN: Returns PO Box 18662 Saint Paul MN 55118-0662 Return to top

Damaged Books	If you receive a damaged item, please save the packaging along with the damaged item and let us know. In most cases, we will want you to send us the damaged item along with its packaging so we can file a claim with the shipping company. We cannot accept claims for damage when the packaging has been lost or discarded, because then neither we nor the shipping company can verify where the damage occurred. We also cannot accept claims for damage more than 10 business days after the package has arrived. If you have saved the packaging and notified us about the damage, please let us know whether you want us to reship the order immediately under the original invoice, ship the order under a new invoice, or cancel the order entirely. Return to top

Defective or Wrong Books	If you receive the wrong book or a defective book (eg: pages missing), please let us know if you'd like us to reship the order immediately under the original invoice, ship the order under a new invoice, or cancel the order entirely. Please return the defective or wrong book via the cheapest shipping method available to: Yaldah Publishing ATTN: Quality Control PO Box 18662 Saint Paul, MN 55118-0662 Let us know how much additional credit we should issue to cover your return shipping cost. Return to top

Missing Order	If an order does not arrive when you expect it, please let us know and we will check when your order was processed and shipped. For a book that has not yet been published, feel free to e-mail us for its current expected shipping date. Return to top

Publications Catalog	To receive the Yaldah Publishing Catalog (free), send your name and address to the address above. Or visit us on the Web at yaldahpublishing.com/books.htm and browse our online catalog. Return to top

Accounts in Arrears	We invoice based on either prepayment or Net 30 terms. If an account is over 30 days past due, a 5% late fee will be assessed on all unpaid balances and we may require prepayment for future orders. No additional orders can be processed until all overdue invoices are paid. If an account is 60 days or more past due and the account holder has refused to send payment, it may be turned over to a collection agency. In that unfortunate event, all collection charges and interest allowable by law will be invoiced. Return to top

Yaldah Publishing reserves the right to change any portion of these terms and conditions without prior notice.

Last update: 02/04/07